Shipping Policy
Last Updated: October 10, 2026
Company Information
Dorevaniq is operated by:
Yingjisha Xuanhui Trading Co., Ltd.
Registered Address:
Room 005, 1st Floor, No. 034, Below Kangfu Hospital Building, Nanhu North Road, Yingjisha County, Kashgar Prefecture, Xinjiang, China (Opposite the Bus Station)
Email:
service@dorevaniq.com
Phone:
+86 13684846726
Responsible Person:
Xu Hang
Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
Thank you for shopping with Dorevaniq.
This Shipping Policy explains our shipping methods, processing times, delivery estimates, shipping fees, and related information for orders placed through:
We are committed to providing a reliable and transparent shipping experience for all customers.
1. Shipping Destinations
Dorevaniq currently ships orders to eligible customers within the United States.
Shipping availability depends on the delivery address provided during checkout.
Customers will see available shipping options and applicable shipping fees during the checkout process.
2. Order Processing Time
All orders are processed after payment confirmation.
Our standard processing time is:
1-3 business days
During high-demand periods, holidays, or promotional events, processing times may take longer.
Once your order has been shipped, you will receive a confirmation email containing tracking information when available.
3. Shipping Methods and Delivery Time
We currently provide the following shipping options:
Express Shipping
Estimated delivery time:
5-10 business days
Shipping fees:
-
Orders from $0.00 - $48.99: $5.99 USD
-
Orders $49.00 and above: Free
Standard Shipping
Estimated delivery time:
7-15 business days
Shipping fees:
-
Orders from $1.00 - $38.99: $2.99 USD
-
Orders from $39.00 - $48.99: Free
-
Orders $49.00 and above: Free
4. Shipping Confirmation and Tracking
Once your order has been shipped, we will send a shipping confirmation email.
The email may include:
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Order number
-
Shipping carrier information
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Tracking number
-
Tracking instructions
Please allow some time for tracking information to become active after shipment.
You may use the tracking information provided to check your delivery progress.
5. Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delivery delays may occur due to circumstances beyond our control, including:
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Weather conditions
-
Carrier delays
-
Customs processing
-
Incorrect or incomplete delivery information
-
High-volume shipping periods
If your order is delayed, please contact our customer service team and we will assist you.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If incorrect information is provided, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify the shipping address.
7. Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
Please provide:
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Order number
-
Photos of damaged packaging or products (if applicable)
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Description of the issue
Our customer service team will review the situation and provide appropriate assistance.
8. Returns and Refunds
Customers may request a return within:
90 days from the date they receive their order
according to our Return & Refund Policy.
Before returning any product, please contact our customer service team for return instructions.
Returned items must meet the requirements described in our Return & Refund Policy.
9. Contact Information
If you have any questions regarding shipping, delivery, orders, or returns, please contact us using the contact details provided in the Company Information section at the top of this page.