Frequently Asked Questions (FAQ)

Last Updated: October 10, 2026

Company Information

Dorevaniq is operated by:

Yingjisha Xuanhui Trading Co., Ltd.

Registered Address:
Room 005, 1st Floor, No. 034, Below Kangfu Hospital Building, Nanhu North Road, Yingjisha County, Kashgar Prefecture, Xinjiang, China (Opposite the Bus Station)

Email:
service@dorevaniq.com

Phone:
+86 13684846726

Responsible Person:
Xu Hang

Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT

Welcome to the Dorevaniq FAQ page.

Here you can find answers to common questions about our products, orders, shipping, returns, payments, and customer support.

1. About Dorevaniq

What is Dorevaniq?

Dorevaniq is a home office and desktop lifestyle brand focused on thoughtfully designed products that help customers create cleaner, more organized, and comfortable spaces.

Our collection includes:

  • Wooden desk organizers

  • Nordic-inspired desk lamps

  • Headphone stands

  • Multifunctional desktop storage solutions

  • Practical workspace accessories

2. Product Information

Are your products suitable for home offices and workspaces?

Yes.

Our products are designed for modern home offices, study areas, and desktop environments. They focus on improving organization, functionality, and everyday comfort.

Are product colors shown on the website accurate?

We make every effort to display product colors accurately.

However, colors may appear slightly different depending on your screen settings, lighting conditions, or device display.

How do I care for my wooden products?

For wooden products, we recommend:

  • Keeping products away from excessive moisture.

  • Cleaning with a soft, dry cloth.

  • Avoiding harsh chemicals or abrasive cleaners.

Proper care helps maintain the appearance and durability of your product.

3. Orders and Payments

How can I place an order?

You can place an order by:

  1. Selecting your preferred product.

  2. Adding it to your cart.

  3. Completing checkout with your shipping and payment information.

After your order is confirmed, you will receive an order confirmation email.

What payment methods do you accept?

We accept payment methods available through our Shopify checkout system.

Available payment options will be displayed during checkout.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once your order has entered processing or shipment, it must follow our Return & Refund Policy.

4. Shipping Information

Where does Dorevaniq ship?

Dorevaniq currently ships to eligible customers within the United States.

Shipping availability depends on the delivery address provided during checkout.

How long does shipping take?

Orders are usually processed within:

1-3 business days

Estimated delivery times:

Express Shipping:
5-10 business days

Standard Shipping:
7-15 business days

Delivery times may vary due to carrier delays, weather conditions, holidays, or other circumstances outside our control.

How much does shipping cost?

Our shipping rates are:

Express Shipping

  • Orders $0.00-$48.99: $5.99 USD

  • Orders $49.00 and above: Free

Standard Shipping

  • Orders $1.00-$38.99: $2.99 USD

  • Orders $39.00 and above: Free

Shipping fees will be calculated during checkout.

Will I receive tracking information?

Yes.

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

Please allow some time for tracking updates after shipment.

5. Returns and Refunds

What is your return policy?

Dorevaniq accepts returns within:

90 days from the date you receive your order

Products must meet the return requirements stated in our Return & Refund Policy.

How do I request a return?

To request a return:

  1. Contact our customer service team.

  2. Provide your order number and return reason.

  3. Wait for return instructions before sending the product back.

Please do not send items back without prior approval.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds will be issued to the original payment method.

Please allow:

5-10 business days

for the refund to appear depending on your payment provider.

6. Damaged or Incorrect Orders

What should I do if my order arrives damaged?

If your product arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Please provide:

  • Order number

  • Photos or videos showing the issue

  • Description of the problem

Our team will review your request and provide appropriate assistance.

7. Privacy and Account Information

How does Dorevaniq protect my personal information?

We respect your privacy and protect your personal information according to our Privacy Notice.

Information collected may be used for:

  • Processing orders

  • Shipping fulfillment

  • Customer support

  • Improving our website experience

Do you sell customer information?

No.

Dorevaniq does not sell customers' personal information.

8. Contact Information

How can I contact Dorevaniq?

If you have any questions about products, orders, shipping, returns, or refunds, please contact us using the contact details provided in the Company Information section at the top of this page.